As ZYNC WEAR, we value customer satisfaction. Return and exchange processes for the products you purchase are carried out under the conditions specified below.
Pursuant to Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, the consumer has the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason and without paying any penalty.
To exercise the right of withdrawal, written notification must be submitted to us via [email protected] within this period.
The products to be returned must:
Returns of products that do not meet these conditions will not be accepted.
Pursuant to Article 15 of the Distance Contracts Regulation;
Size or color exchange requests are evaluated subject to stock availability.
Exchange requests must be made within 14 days from the product delivery date.
For exchanges, the product must meet the return conditions.
To create a return or exchange request, you must contact us via [email protected] .
Once your request is approved, you will be informed about the process.
For returns made under the right of withdrawal, the return shipping fee is borne by the consumer.
If the product is defective, faulty or incorrectly sent, the return shipping fee will be covered by us.
Upon receipt of the returned product, the necessary inspections will be carried out.
Once the return is approved, the product price will be refunded to the consumer within 14 days, using the payment method used for the purchase.
The refund period may vary depending on the bank and payment provider.
ZYNC WEAR reserves the right to update this Return & Exchange Policy in accordance with applicable legislation. The updated text becomes effective as of the date it is published on the website.