SHIPPING AND DELIVERY INFORMATION

• Your orders are prepared and handed over to the shipping carrier as soon as possible after payment confirmation.
• International orders are shipped via our international shipping partner, ShipEntegra.
• Preparation times and delivery information are stated on the product pages and may vary depending on order volume.
• Once your order has been shipped, tracking information will be sent to you via e-mail. This allows you to easily track the status of your order.
• Delivery times vary depending on your country and region. Estimated delivery times are provided during the order process and may vary depending on the destination country, customs procedures, and local delivery conditions.
• International shipments may be subject to customs procedures. Delays caused by customs procedures or local authorities may affect the estimated delivery time.
• We recommend checking your package before accepting the delivery.
• If the package appears to be damaged or items are missing, you should request a damage report from the shipping carrier and, where necessary, refuse the delivery.
• We are not responsible for delays caused by incorrect address information, the recipient being unavailable at the delivery address, customs procedures, or circumstances beyond our control.
• International returns and exchanges are handled in accordance with our Return & Exchange Policy. Once a return or exchange request is submitted, the necessary information regarding the process will be provided to you.

If you have any questions regarding shipping and delivery, please feel free to contact us.